Analysis and Observations from Worklyn


The AI Wave Hits IT Services: Driving Innovation and Automation
Zack Miller Zack Miller

The AI Wave Hits IT Services: Driving Innovation and Automation

Artificial Intelligence is revolutionizing the IT services industry, empowering managed service providers to streamline workflows and enhance service delivery. Industry leaders ConnectWise and Kaseya are at the forefront of this transformation, integrating AI-driven automation into their platforms. As AI capabilities extend beyond services into infrastructure, datacenter providers must adapt to support these advancements. Those who embrace AI’s potential will be well-positioned to lead in this rapidly evolving technological landscape.

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Cybersecurity and IT Services in the Age of AI: Unlocking the Opportunity for Stronger Protection and Resilience
Zack Miller Zack Miller

Cybersecurity and IT Services in the Age of AI: Unlocking the Opportunity for Stronger Protection and Resilience

Cybersecurity and IT Services in the Age of AI: Seizing the Opportunity for Stronger Defense, Security, and Resilience

AI is reshaping cybersecurity—both as a weapon for attackers and a critical tool for defenders. Leading IT and security providers are leveraging AI to enhance threat detection, automate security operations, and build proactive defenses. At Quadrant, Worklyn’s M/XDR provider, we see firsthand how AI-driven attack simulations, predictive analytics, and security automation are revolutionizing cyber defense. As threats grow more sophisticated, organizations that embrace AI will be best positioned to protect their infrastructure and stay ahead of evolving risks.

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When the Crowd Strikes, Big is Bad
Zack Miller Zack Miller

When the Crowd Strikes, Big is Bad

Often, cybersecurity incidents, IT outages, and network disruptions are most damaging to small businesses. Already running on razor-thin margins, small and medium sized businesses (SMBs) can be permanently destroyed by a ransomware attack or a multi-day lockup of their IT systems. Meanwhile, larger companies typically have the balance sheet and bargaining power to pay a ransom or shake off a couple days or weeks of disruption. When it comes to software, IT and cybersecurity, it's typically good to be big.

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2023 IT and Cyber Market Reflections
Johnny Lieberman and Zack Miller Johnny Lieberman and Zack Miller

2023 IT and Cyber Market Reflections

Despite dire predictions from many macro-economists in 2022, 2023 was a year of recovery rather than recession for the US economy. But the road was far bumpier for most enterprise software, IT, and cybersecurity companies.

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Press Release: Worklyn Announces Acquisition of NetXperts
Johnny Lieberman and Zack Miller Johnny Lieberman and Zack Miller

Press Release: Worklyn Announces Acquisition of NetXperts

Worklyn Partners acquired NetXperts, a California-based Cisco Gold Certified Partner and leading provider of network engineering, IT, and networking solutions for West Coast Public Sector entities.

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7 Do’s and Don’ts to Consider When Selling Your IT Services Company: June 2021
Johnny Lieberman and Zack Miller Johnny Lieberman and Zack Miller

7 Do’s and Don’ts to Consider When Selling Your IT Services Company: June 2021

With business valuations at historical peaks, the new administration poised to raise capital gains taxes, and more private equity firms aggressively hunting for recurring revenue from managed services providers, 2021 is shaping up to see the most MSP merger and acquisition activity to date.

All of this activity has some business owners wondering: “Is now the time to sell my IT services business?” Whether you think you’re ready to sell tomorrow or in three years, there are some guidelines worth considering sooner rather than later. Understanding the “do’s and don’ts” below will help prepare your business for a clean, value-maximizing sale, while avoiding the horrors of a broken deal.

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Worklyn’s Post-Pandemic Predictions: March 2021
Johnny Lieberman and Zack Miller Johnny Lieberman and Zack Miller

Worklyn’s Post-Pandemic Predictions: March 2021

While the battle against COVID is not yet won, the arrival of spring and the increasing availability of vaccines for all who want them allow us to start looking ahead to the post-pandemic world for IT and cybersecurity services providers.Is remote work here to stay? Will the breakneck pace of cloud transformation continue to accelerate? What about the slew of ransomware attacks afflicting businesses small and large? What’s next for MSPs and MSSPs, and how will M&A dynamics in this industry evolve? Check out Worklyn’s Top Five Predictions for IT and Cybersecurity services in the post-pandemic world below for our thoughts:

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Johnny Lieberman and Zack Miller Johnny Lieberman and Zack Miller

2020 Reflections: Top 10 Takeaways from the Intersection of Cybersecurity and IT Services

Over the past six months, Johnny, Zack, and the Worklyn analysts went to school on cybersecurity and IT, speaking with over 250 experts, executives, advisors, and investors in the market as we prepare to build a platform at the intersection of cyber and IT services. Here’s a bit of what we learned, in story form.

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